Trust & Safety

ExtraHand is a technology platform that helps Posters and Taskers connect, communicate, manage bookings, and handle payments more clearly. The actual task is carried out by an independent Tasker, but the platform is designed to make the process more accountable for both sides.

Trust on ExtraHand comes from a mix of clear task descriptions, identity checks where required, supported payment flow, ratings and reviews, and a support process for issues that arise during or after a task.

All Taskers are required to complete mandatory Aadhaar-based identity verification before they are permitted to accept or perform tasks on the platform. A Tasker's account may also be restricted from receiving payouts until the required verification is successfully completed.

Posters are generally able to use the core platform without Aadhaar verification, but ExtraHand may request basic identity confirmation in situations involving suspected fraud, misuse, or account-risk review.

ExtraHand supports online payment flow for tasks booked through the platform. Customers pay the agreed task amount, and Tasker payouts are processed after the task is completed, subject to the platform workflow, dispute handling, and applicable checks.

Under the platform terms, ExtraHand deducts a 5% platform fee from the task amount before remitting the Tasker payout, and GST applies on the platform fee component. The payment flow is structured to reduce confusion around completion, payout timing, and cancellations.

After a completed task, Posters and Taskers may leave ratings and reviews. These reviews help users make better decisions and help maintain accountability on the platform.

Reviews must be honest and must not be manipulated. Fake ratings, pressure for positive reviews, or attempts to damage another user's reputation unfairly are not acceptable.

Users should also share only the personal information necessary to coordinate the task. For more detail on how data is handled, please review our Privacy Policy.

Many tasks happen in homes, offices, shops, and other personal or business spaces. Posters should describe the job accurately and provide a safe environment for the Tasker to work. Taskers should behave professionally, respect privacy and property, and avoid any conduct that could put people or property at risk.

If a task appears illegal, unsafe, or materially different from what was originally described, the issue should be raised immediately instead of continuing as though nothing changed.

If there is a problem with a task, payment, no-show, unsafe conduct, or suspicious activity, users should contact ExtraHand as soon as possible with the booking details and any relevant evidence such as messages or photos.

Under the platform terms, complaints relating to task outcome or non-arrival should generally be raised within 24 hours of task completion time or scheduled task time. ExtraHand may review the issue, request more information, and help facilitate a resolution through the support process.

ExtraHand is not the direct provider of the task itself, but it can review disputes, enforce platform rules, and take action where there is fraud, abuse, repeated cancellations, review manipulation, or serious conduct concerns.